Privacy Policy
Privacy Policy
Effective Date: December 1, 2025
Book More Showings / New Realty Inc. ("Company", "we", "us", or "our") operates Katherine AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this Privacy Policy carefully. By using Katherine AI, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
Account registration information (name, email address, phone number, business name)
Billing information (credit card details, billing address)
CRM access credentials
Calendar account information
Custom scripts and messaging you provide
Lead data you upload or connect through your CRM
Communications with our support team
1.2 Information Collected Automatically
When you use our Service, we automatically collect:
Call recordings and transcripts generated by Katherine AI
Call metadata (duration, time, outcome, lead scores)
AI-generated summaries and lead qualification data
Usage data and system logs
Device and browser information
IP address and location data
1.3 Information from Third Parties
We receive information from third-party services you connect, including:
Lead information from your CRM (Follow Up Boss, Lofty, Go High Level, HubSpot, etc.)
Calendar availability from Cal.com, Google Calendar, or Outlook
Call processing data from Retell AI
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve Katherine AI services
Process calls, qualify leads, and book appointments on your behalf
Customize AI scripts and voice settings for your market
Generate call recordings, transcripts, and lead scores
Process payments and manage your account
Send service-related communications and updates
Provide customer support and respond to inquiries
Monitor system performance and troubleshoot issues
Comply with legal obligations
Protect against fraud and unauthorized access
3. How We Share Your Information
We may share your information with:
3.1 Third-Party Service Providers
We use third-party services to operate Katherine AI, including:
Retell AI — telephony, voice processing, call recordings, and transcripts
Cal.com — calendar scheduling and synchronization
OpenAI/ChatGPT — language processing capabilities
CRM Platforms — data synchronization with your chosen CRM
Payment Processors — to process your payments securely
These providers have access to your information only to perform services on our behalf and are obligated to protect it.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.4 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Call Recordings and Lead Data
4.1 Ownership
Call recordings, transcripts, and your lead data belong to you. We process this data on your behalf to provide the Service.
4.2 Storage
Call recordings and transcripts are stored securely through Retell AI's infrastructure. You may access, download, or delete your recordings through your dashboard.
4.3 Consent for Recording
You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction, including obtaining any required consent from individuals contacted by Katherine AI.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Upon termination:
You may export your data within 30 days
We may continue to store information for up to 90 days
After 90 days, data will be securely disposed of or anonymized
We may retain certain information as required by law or for legitimate business purposes
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments
Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
Access — Request a copy of the information we hold about you
Correction — Request correction of inaccurate information
Deletion — Request deletion of your information (subject to legal requirements)
Data Portability — Request your data in a portable format
Opt-Out — Opt out of certain data processing activities
To exercise these rights, contact us at info@getkatherine.ai.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage
Improve our services
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Katherine AI is not intended for individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including Canada and the United States, where our servers and third-party service providers are located. By using the Service, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Book More Showings / New Realty Inc. 2207 90b St SW, Edmonton, AB T6X 1V8
Email: info@getkatherine.ai
Phone: +1 587-410-9100
14. Governing Law
This Privacy Policy is governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.