Terms & Conditions
Privacy Policy
Effective Date: December 1, 2025
Book More Showings / New Realty Inc. ("Company", "we", "us", or "our") operates Katherine AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
Please read this Privacy Policy carefully. By using Katherine AI, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including:
Account registration information (name, email address, phone number, business name)
Billing information (credit card details, billing address)
CRM access credentials
Calendar account information
Custom scripts and messaging you provide
Lead data you upload or connect through your CRM
Communications with our support team
1.2 Information Collected Automatically
When you use our Service, we automatically collect:
Call recordings and transcripts generated by Katherine AI
Call metadata (duration, time, outcome, lead scores)
AI-generated summaries and lead qualification data
Usage data and system logs
Device and browser information
IP address and location data
1.3 Information from Third Parties
We receive information from third-party services you connect, including:
Lead information from your CRM (Follow Up Boss, Lofty, Go High Level, HubSpot, etc.)
Calendar availability from Cal.com, Google Calendar, or Outlook
Call processing data from Retell AI
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve Katherine AI services
Process calls, qualify leads, and book appointments on your behalf
Customize AI scripts and voice settings for your market
Generate call recordings, transcripts, and lead scores
Process payments and manage your account
Send service-related communications and updates
Provide customer support and respond to inquiries
Monitor system performance and troubleshoot issues
Comply with legal obligations
Protect against fraud and unauthorized access
3. How We Share Your Information
We may share your information with:
3.1 Third-Party Service Providers
We use third-party services to operate Katherine AI, including:
Retell AI — telephony, voice processing, call recordings, and transcripts
Cal.com — calendar scheduling and synchronization
OpenAI/ChatGPT — language processing capabilities
CRM Platforms — data synchronization with your chosen CRM
Payment Processors — to process your payments securely
These providers have access to your information only to perform services on our behalf and are obligated to protect it.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
3.4 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Call Recordings and Lead Data
4.1 Ownership
Call recordings, transcripts, and your lead data belong to you. We process this data on your behalf to provide the Service.
4.2 Storage
Call recordings and transcripts are stored securely through Retell AI's infrastructure. You may access, download, or delete your recordings through your dashboard.
4.3 Consent for Recording
You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction, including obtaining any required consent from individuals contacted by Katherine AI.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Upon termination:
You may export your data within 30 days
We may continue to store information for up to 90 days
After 90 days, data will be securely disposed of or anonymized
We may retain certain information as required by law or for legitimate business purposes
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments
Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
Access — Request a copy of the information we hold about you
Correction — Request correction of inaccurate information
Deletion — Request deletion of your information (subject to legal requirements)
Data Portability — Request your data in a portable format
Opt-Out — Opt out of certain data processing activities
To exercise these rights, contact us at info@getkatherine.ai.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage
Improve our services
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Third-Party Links
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Katherine AI is not intended for individuals under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including Canada and the United States, where our servers and third-party service providers are located. By using the Service, you consent to such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Book More Showings / New Realty Inc. 2207 90b St SW, Edmonton, AB T6X 1V8 Email: info@getkatherine.ai Phone: +1 587-410-9100
14. Governing Law
This Privacy Policy is governed by the laws of the Province of Alberta, Canada, without regard to conflict of law principles.
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Terms and Conditions
Effective Date: December 1, 2025
1. Introduction
This website is operated by Book More Showings / New Realty Inc. ("Company", "we", "us", or "our"). The terms "we", "us", and "our" refer to Book More Showings / New Realty Inc. The use of our website and Katherine AI service is subject to the following terms and conditions of use, as amended from time to time (the "Terms"). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website.
Please review the Terms carefully. The Terms apply to all users of our website and service, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website or Katherine AI, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website's services, or purchase Katherine AI.
2. Service Description
Katherine AI is an AI-powered lead calling and appointment booking system designed for real estate professionals and medical/dental practices. The Service includes:
Automated outbound and inbound calls to leads using AI voice technology
Lead qualification through intelligent conversations in 31+ languages
Appointment booking directly into your calendar
Call recordings, transcripts, and lead scoring
CRM integration and workflow automation
Calendar synchronization via Cal.com
Voice and script customization
Onboarding call and system training
The Service operates through third-party platforms including Retell AI for telephony and voice processing, Cal.com for scheduling, and integrations with various CRM systems.
3. Use of Our Website and Service
You agree to use our website and service for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least eighteen (18) years of age and are legally capable of entering into a binding contract.
You agree to not use our website or service to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website's network or security features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address, mailing address, phone number, and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
4. Account Registration and Security
4.1 Eligibility
To use the Services you must (i) be at least eighteen (18) years of age; (ii) not have previously been suspended or removed from the Services; and (iii) register for and use the Service in compliance with any and all applicable laws and regulations.
4.2 Account Registration
When you register for your Account, we may ask you to provide certain identifying information about yourself, including but not limited to your email address and other contact information, and to create a user name and password ("Registration Information"). When registering for and maintaining an account, you agree to provide true, accurate, current, and complete information about yourself. You also agree not to impersonate anyone, misrepresent any affiliation with anyone else, use false information, or otherwise conceal your identity from us for any purpose.
You are solely responsible for maintaining the confidentiality and security of your Registration Information. If you share this information with anyone, we will consider their activities to have been authorized by you. If you have reason to believe that your account is no longer secure, you must immediately notify us at info@getkatherine.ai.
5. Fees and Payment
5.1 Pricing
Service fees are disclosed at the time of purchase and may include one-time setup fees, subscription fees, and usage-based fees. All prices are payable in CAD or USD. Prices for our services are subject to change without notice.
5.2 Payment Instrument
All payments must be made using a valid credit or debit card, which must be kept on file with your Account ("Payment Instrument"). By providing your Payment Instrument to us, you certify that you are an authorized user of the card.
5.3 AI Token Usage
You are responsible for AI usage tokens charged by third-party providers (approximately $0.07/minute at current rates, estimated $10-30/month for typical use). Token pricing is set by third-party providers such as Retell AI and may change without notice. We cannot guarantee token pricing will remain constant.
5.4 Billing Cycle
You authorize us to bill your credit card in advance for the amounts set forth in your payment plan, and you agree to pay any charges so incurred. All invoices are due upon receipt.
6. Late Payment, Interest, and Collections
6.1 Interest on Past Due Amounts
Any payments that are past due will incur an interest charge at a rate equal to 1.5% per month (18% annually).
6.2 Chargeback Processing Fee
In the event we receive a chargeback from a credit card company or bank on your behalf, we may assess you a $50.00 USD processing fee for each individual chargeback.
6.3 Collection Costs
You will be charged all reasonable costs and expenses associated with collection of unpaid fees, including, but not limited to, any third-party collection service's fees and solicitor-client costs on a full-indemnity basis.
6.4 Account Suspension and Collections
We will attempt to charge the Payment Instrument on file for 60 calendar days. If your account remains delinquent for 60 calendar days, the account will be cancelled and turned over to a third-party collection service. You will not be able to recover any files or access until the account is reinstated by paying off any remaining balances.
7. No Refunds Policy
ALL SALES ARE FINAL. ONCE PAYMENT IS PROCESSED, NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO:
Dissatisfaction with service performance or features
Failure to achieve expected results or ROI
Technical difficulties or integration issues
Changes in your business circumstances
Inability or failure to use the Service
Early termination or cancellation
Third-party service changes or outages
Compliance issues resulting from your use
By purchasing the Service, you acknowledge that you have read, understood, and agree to this no-refund policy. Please refer to our separate Return and Refund Policy for complete details.
8. Billing Disputes
To dispute any charge related to the Services, you must contact us in writing at info@getkatherine.ai within 30 days after the disputed charge is first incurred. You agree to refrain from disputing the charge with your credit card company or bank for 30 days after reporting the dispute to us, to allow us the opportunity to resolve the dispute.
Should we receive a chargeback from a credit card company or bank on your behalf before we have been given 30 days to resolve the issue, we have the right to collect on the rendered services and any payments associated with the dispute.
In the event we receive a chargeback from a credit card company or bank on your behalf, we will immediately suspend the Account pending the outcome of the dispute. Regardless of the outcome of the chargeback, we retain the right to collect on any rendered services or payments outstanding, and the Account may be turned over to a third-party collection service.
9. Client Responsibilities
You agree to:
Provide accurate CRM access credentials and maintain calendar availability
Ensure all leads in your database comply with applicable laws
Maintain legal authority to contact all leads provided to the Service
Review and approve AI scripts and messaging before deployment
Monitor system performance and report issues promptly
Participate in onboarding and provide necessary access, materials, and approvals
Acknowledge that failure to fulfill these responsibilities does not entitle you to a refund
Failure to participate in required onboarding or to provide such cooperation will not constitute a breach of this agreement by the Company. In such cases, the Company reserves the right to pause service delivery until you fulfill your obligations.
10. Legal Compliance - Your Responsibility
10.1 Regulatory Compliance
YOU ARE SOLELY RESPONSIBLE for ensuring compliance with all applicable federal, state, provincial, and local laws and regulations, including but not limited to:
Telephone Consumer Protection Act (TCPA)
Do Not Call (DNC) Registry requirements
State-specific calling time restrictions
SMS and text messaging regulations
Call recording consent laws (one-party vs. two-party consent states/provinces)
Data privacy laws (CCPA, PIPEDA, GDPR where applicable)
Real estate licensing requirements
Healthcare privacy regulations (HIPAA)
Anti-spam legislation
10.2 Your Acknowledgment
You acknowledge that:
Laws and regulations vary by jurisdiction and change frequently
Katherine AI is programmed to follow guidelines to the best of its ability, but we cannot guarantee full accuracy or compliance
It is YOUR responsibility to configure scripts to include required disclosures (such as call recording notifications)
We are not liable for any fines, penalties, or legal actions resulting from your use of the Service
You must obtain all necessary consents before having Katherine AI contact any individual
11. Prohibited Uses
Katherine AI may NOT be used to:
Use the Services for any illegal purpose, or in violation of any local, provincial, state, national, or international law
Contact individuals without proper consent where required by law
Harass, spam, or send unlawful communications
Misrepresent your identity, business, or the nature of the call
Contact individuals on Do Not Call lists without proper exemption
Make calls outside legally permitted hours in the recipient's jurisdiction
Interfere in any way with security-related features of the Services
Perform any fraudulent activity, including impersonating any person or entity
Sell or otherwise transfer the access granted in any of the Services
Violation of these restrictions will result in immediate termination without refund and may result in legal action.
12. Zero-Abuse Policy
We are committed to providing a professional and respectful environment for all clients and staff. We have a zero-tolerance policy for any form of abuse, rudeness, or disruptive behavior during meetings, support interactions, or any other communications.
12.1 Policy Guidelines
All communication with our staff must be conducted in a respectful and professional manner
We do not tolerate any form of verbal abuse, rude comments, or impolite behavior
Any behavior that disrupts meetings or is deemed inappropriate will not be tolerated
12.2 Consequences of Violation
If you engage in behavior that is considered rude, disruptive, or abusive:
You may be immediately removed from any meeting or support session
We reserve the right to suspend or terminate your services without refunds or proration of service fees
Any instances of abuse should be reported to info@getkatherine.ai
13. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website or service, including terminating, changing, suspending or discontinuing any aspect of the website or service at any time, without notice. We may impose additional rules or limits on the use of our website or service. You agree to review the Terms regularly and your continued access or use of our website or service will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or service or for any service, content, feature or product offered through our website or service.
14. Service Level and Limitations
14.1 System Availability
Katherine AI operates during hours you specify. The system can handle up to 20 simultaneous conversations with typical response times under 1 second. Full operation is typically available within 3-5 business days of completing onboarding.
14.2 Support
We offer support through text, email, and live chat. We strive to respond to all support requests within 24 hours or less. We do not currently offer phone support. All support requests should be directed to info@getkatherine.ai.
14.3 No Guarantees
THE SERVICE IS PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE:
Specific appointment booking rates or conversion rates
Lead quality or accuracy of lead information
Uninterrupted service availability
Compatibility with future CRM updates or third-party service changes
Accuracy of AI responses or lead qualification
Results, revenue, or return on investment
We specifically disclaim any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, quiet enjoyment, or non-infringement, and any warranties arising out of course-of-dealing, usage, or trade.
15. Third-Party Services
The Service relies on third-party providers including:
Retell AI — telephony, voice processing, call recordings, transcripts
Cal.com — calendar scheduling and synchronization
Various CRM platforms (Go High Level, Follow Up Boss, Lofty, etc.)
OpenAI/ChatGPT — language processing capabilities
We are not responsible for the availability, performance, pricing changes, or terms of service of any third-party provider. Your use of the Service constitutes acceptance of the terms and policies of these third-party services. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party services.
16. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking.
17. Intellectual Property
17.1 License Grant
You are granted a non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms. This license is subject to the following restrictions:
No third party shall be permitted to access or use all or any part of the Services
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale of, create derivative works of, or in any way exploit the Services
You will not resell or offer for resale any of the Services
17.2 Our Technology
All AI technology, algorithms, system architecture, scripts, and configurations created by us remain our exclusive property or the property of our third-party providers.
17.3 Your Content
You retain ownership of your lead data, custom scripts you provide, and business information. Call recordings and transcripts belong to you.
17.4 Intellectual Property and Access
You understand that certain training materials, system configurations, and proprietary knowledge will be provided as part of the Service setup. Given the nature of intellectual property and knowledge, these resources cannot be returned or revoked once accessed. This is one reason why all sales are final.
18. Use of Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the "Content") that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.
We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.
19. Your Personal Information
Please see our Privacy Policy to learn about how we collect, use, and share your personal information.
20. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice. Such errors, inaccuracies or omissions may relate to service description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.
21. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website and service, which is provided "as is" without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose.
The use of our website and service is at your sole risk and you assume full responsibility for any costs associated with your use of our website and service. We will not be liable for any damages of any kind related to the use of our website or service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
In no event will we be liable to you for personal injury or any incidental, special, consequential, direct, indirect, or punitive damages, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use of or inability to use the Services however caused, regardless of the theory of liability (contract, tort, or otherwise), whether or not we have been informed of the possibility of such damage.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT OF FEES PAID BY YOU IN THE PRECEDING THREE (3) MONTHS.
We are not liable for:
Lost profits, missed opportunities, or consequential damages
Leads who have already purchased, sold, or are otherwise unqualified
Technical issues with third-party services
Any compliance violations resulting from your use
Any fines, penalties, or legal actions against you
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.
22. Indemnification
You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees on a full-indemnity basis) in any way arising from, related to or in connection with:
Your use of our website or service
Your violation of the Terms or any applicable law or regulation
Your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right
Any disputes or issues between you and any third party
Claims by individuals you contacted using the Service
Unauthorized contact claims or complaints
Any misrepresentation by you or on your behalf
The posting or transmission of any materials on or through the website by you
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim.
23. Termination
23.1 By You
You may cancel your subscription renewal by providing 14 days written notice before the end of your current term. Cancellation does not entitle you to any refund for the current term or any unused time.
23.2 By Us
If you violate these Terms, we may in our sole discretion terminate this Agreement, suspend or terminate your Account and/or suspend or terminate some or all of your access to the Services at any time, with or without notice to you, for:
Non-payment
Violation of these Terms or our policies
Legal compliance concerns
Abusive, fraudulent, or illegal activity
Excessive chargebacks or payment disputes
Violation of our Zero-Abuse Policy
23.3 Effect of Termination
Upon termination:
Access to Katherine AI ceases immediately
You may export your data within 30 days
No refunds are provided for any unused time
We may continue to store information for a period not exceeding 90 days, after which it will be securely disposed of or anonymized
If terminated for violation of Terms, all outstanding payments remain due
24. Dispute Resolution
Parties agree to attempt good-faith resolution before pursuing legal action. Disputes regarding refunds are not eligible for dispute resolution as all sales are final. You waive any right to participate in class action lawsuits against the Company.
25. Entire Agreement
The Terms and any documents expressly referred to in them (including the Privacy Policy and Return and Refund Policy) represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
26. Waiver
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.
27. Headings
Any headings and titles herein are for convenience only.
28. Severability
If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
29. Electronic Communications
You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
30. Modifications
We reserve the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately upon notice and incorporated into these Terms. We will make reasonable efforts to notify you of any material changes. Your continued use of the Services following notice will be deemed acceptance of any modifications to the Terms.
31. Governing Law
Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our services will be resolved in accordance with the laws of the Province of Alberta, Canada without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website or service must be brought before the courts of the Province of Alberta in the City of Edmonton, Alberta and you irrevocably consent to the exclusive jurisdiction and venue of such courts.
32. Questions or Concerns
Please send all questions, comments and feedback to us at:
Book More Showings / New Realty Inc. 2207 90b St SW, Edmonton, AB T6X 1V8 Email: info@getkatherine.ai Phone: +1 587-410-9100